8mbit ADSL1 FAQ

Overview of 8000kbit services

aaNet now provides ADSL1 services that run as fast as your line will allow. On good quality short distance lines customers can expect speeds up to 8000kbit.

The up to 8000kbit services are available on just about every single exchange service that supports ADSL. So, if you have an existing service, you can apply for an 8000kbit service.

Factors that can affect your connection speeds

1) Distance from the telephone exchange.

2) Quality of your telephone cable from the exchange.

3) The quality/performance of your ADSL modem

4) The speed of the site you are downloading from.

5) The quality of the cabling/line filters/equipment inside your premises.

Typically customers who are within 2km from the telephone exchange are able to obtain the fastest speeds. On advice from our wholesale supplier, around 70% of customers are able to obtain speeds in excess of 6000kbit. The minimum speed expected is 1500kbit.

I am not getting 8000kbit downloads - why not?

The speed of the service is variable. Speeds depend on your distance from the exchange, the quality of your modem, and the site you are downloading from.

My service is droping out all the time - what can I do to resolve this?

The 8000k service pushes your line as fast as it can. Just like anything, pushing something to its limits can and will produce issues. With ADSL it can mean your service will dropout every so often, and require a modem reboot. If your service is dropping out excessively please log a support ticket to support@aanet.com.au

Is there anything I can do to improve my speed?

Some ways to improve your speed include using high quality ADSL2 filters, using good quality internal cabling, and short extension cables. In addition the power/quality of the modem(usually better with cost) can make a small difference. There are also various ways to optimise your windows - our forum has some tips here